Terms of service

Last updated: 2 October 2026

These terms apply when you engage Kerb Automation ("we", "us") for any of our services. A signed proposal or written agreement takes priority over these terms where they differ. Part A applies to every service. Parts B, C and D apply to the specific service you buy.

Part A: All services

• Prices are in Australian dollars and exclude GST unless stated. If we are registered for GST, we will add it to our invoices.
• Invoices are payable within 7 days unless your proposal says otherwise.
• No guaranteed results. Any estimates we give, including those from our website calculator, are illustrations, not promises.
• Your data remains yours. We use it only to provide the service to you, handle it in line with our privacy policy, and delete or return it on request when the work ends.
• Liability. To the extent permitted by law, including the Australian Consumer Law, our total liability for a service is limited to the fees you paid us for that service, and we are not liable for indirect or consequential loss. Nothing in these terms excludes rights you have under the Australian Consumer Law.
• Governing law. These terms are governed by the laws of Victoria, Australia.

Part B: Database reactivation (real estate)

The service. We clean and segment the contact data you provide, write message sequences for your approval, send SMS and email campaigns in your agency's name, handle replies and book appraisal appointments into the calendar you nominate. We do not make phone calls, give valuations or provide real estate advice.

Your responsibilities. You confirm that the contacts you give us have an existing relationship with your agency or have otherwise consented to receive messages from you, as required by the Spam Act 2003 (Cth), and that you are allowed to share them with us. You approve every message template before it is sent, provide calendar access, tell us about any contacts who must not be messaged, and update your own CRM with the opt-outs we pass back to you.

Fees.

• Per booked appraisal: the fee in your proposal (currently $400). A booked appraisal is a confirmed appointment in your nominated calendar with a named owner at a property address, which the owner has confirmed in writing.
• No-shows: if an owner does not attend and does not reschedule, tell us within 48 hours of the appointment time and we will credit that fee.
• SMS and messaging costs: passed through at cost with no mark-up, quoted before launch.
• Setup: $0 at the founding rate.
• Invoicing: weekly, itemised by appointment.

Ending the service. Either party can stop a campaign at any time by written notice. Fees for appraisals booked before that point remain payable.

Part C: AI setup

• Scope. The package you choose (for example, Starter or Team) sets the number of staff, tasks and connections included. Extra work is quoted before we do it.
• Payment. A deposit of 50% secures your start date, and the balance is due when we hand over the setup and run the training. If we have not started work, the deposit is fully refundable.
• AI licences (for example ChatGPT, Claude, Microsoft Copilot or Gemini) are bought by you directly from the provider and are not included in our price.
• Access. You give us the access we need to your accounts for the setup period. We use it only for the agreed work, and you can remove it at any time.
• Support. The support period stated in your package starts on handover. Ongoing support after that is optional and month to month.
• Your use of AI. AI tools can make mistakes. Your staff remain responsible for checking AI output before it is sent or relied on.

Part D: AI search visibility

• Free check. No cost and no obligation.
• Audit and fix. A one-off fee, payable before we start work.
• Monthly service. Billed monthly in advance. Cancel any time with notice before your next billing date.
• No guarantee of recommendations. AI providers decide which businesses their tools recommend. We cannot guarantee that any AI tool will recommend your business. We report honestly on what changes.

Questions? Email kovid@kerbautomation.com.