Privacy policy

Last updated: 24 September 2026

Kerb Automation ("we", "us") provides AI setup, AI search visibility and database reactivation services to Australian businesses. This policy explains how we handle personal information, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Two kinds of information we handle

• Information about our clients and enquirers. When you contact us or book a call, we collect your name, business, email, phone number and anything you tell us. We use it to reply to you, provide our services, invoice you and keep business records.
• Information we handle for clients. When you engage us, we may access business systems such as email, files and software to set up AI tools, only for the agreed work. When a real estate agency engages us for database reactivation, it gives us contact details from its own CRM (such as names, phone numbers, email addresses and property addresses) and the replies those people send. We handle this only on the agency's behalf and only to run that agency's campaigns: sending messages, handling replies, booking appointments and reporting results. The agency remains responsible for that information, and questions about it can go to the agency or to us.

How we use and disclose information

We use personal information only for the purposes above. We never sell it, and we never use one agency's contacts for another agency or for our own marketing.

We use trusted service providers to run our services, including SMS and email delivery, calendar, hosting and AI text-processing providers. Some of these providers may store or process information outside Australia, including in the United States. We choose providers with appropriate security and contractual protections.

Unsubscribing

Every campaign message includes a way to opt out. Opt-outs are actioned promptly and passed back to the agency so it can update its records.

Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including access controls and encrypted services. We keep campaign data only as long as needed to run and report on the agency's campaigns and reruns, then delete or de-identify it, unless the law requires us to keep it longer.

Access, correction and complaints

You can ask to access or correct personal information we hold about you, or make a privacy complaint, by emailing kovid@kerbautomation.com. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Website

Our website is hosted by Netlify. Our forms send your details to us through Netlify, and our hosting provider may keep standard server logs. We do not use advertising trackers.

Changes

We may update this policy from time to time. The current version will always be on this page.